Jennifer A. Tahaney of The Seltzer Group of Schuylkill Haven, Pa., was recently named the 2010 National Customer Service Representative of the Year by the National Association of Professional Insurance Agents (PIA).

Jennifer A. Tahaney

The honor is given annually by the agents’ group to an outstanding agency CSR who works for a PIA member agency to recognize a professional who has improved operations of his or her firm, served clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry, according to the group.

In presenting the award, PIA National Vice President and Treasurer Fred Thomas noted Tahaney’s work in her first year with The Seltzer Group in 1988 to recruit students from Penn State University to make phone calls promoting the agency’s personal insurance services. That year, the agency won the Titan Award from the agents’ group for selling the most homeowners insurance in the state of Pennsylvania.

In 1989, Tahaney started The Seltzer Group’s annual golf tournament to benefit local Special Olympians, a successful event for the past 11 years, Thomas said.

“This year’s recipient of the CSR of the Year award exhibits the highest degree of professionalism,” said Thomas. “After 21 years, she continues to be a vital part of the agency as director of marketing. Throughout the years, Jennifer has continued to develop new and innovative ways to promote The Seltzer Group.”

The award, presented by the PIA, is sponsored by The Hartford Financial Services Group.