Insurers must be quick and fair throughout the claims process, communicating more with customers, to improve people’s satisfaction when making an auto insurance claim, a new study says.

Homeowners, believing they are getting a better value and more discounts on coverage for their properties, reported the greatest level of satisfaction with their homeowners’ insurance company in the last five years, according to a new study.

Seven of the 38 automobile insurers writing business in New York scored best in a new survey based on the number of complaints resolved in their favor.

A Strafford, N.H., man avoided a year in state prison after staging a fake burglary at his home, but must still pay a $4,000 fine and write apology letters to …  Read →