While overall customer service by insurance providers is remaining steady this year versus last, a new study shows the industry is performing well in phone customer service, but lagging in web customer experience.
As a direct result of the Patient Protection and Affordable Care Act (PPACA) – also known as ObamaCare – health insurance agent and broker commissions have been slashed by as much as 50%. Agencies have been forced to lay off employees, limit products and services, shift to other lines, and have seen significant drops in compensation.