A recent analysis shows that consumers of all ages choose to enroll in health plans online rather than through a call center.

Richmond, Va.-based Genworth Financial notified 85 employees this week that their positions were being eliminated, and the financial services company estimates that 27 of them will not find a job …  Read →

CIGNA has made its telephone customer service operations available 24 hours a day, seven days a week for members of its medical, dental and pharmacy health employee benefits plans.

The Bloomfield, …  Read →

Health insurer WellPoint has announced that it will outsource its internal information technology help-desk functions, cutting about 100 jobs, including 50 in the Richmond area.

The cuts will come at WellPoint …  Read →

Wilkes-Barre, Pa.-based Blue Cross of Northeastern Pennsylvania has announced a partnership with a Massachusetts company to improve its member services call center.

The insurer said it selected Wakefield, Mass.-based Panviva’s SupportPoint …  Read →