Insurers must be quick and fair throughout the claims process, communicating more with customers, to improve people’s satisfaction when making an auto insurance claim, a new study says.

The New Jersey Department of Banking and Insurance sent four staff members to assist in Alabama this week as part of a national volunteer effort to assist residents who suffered damages from tornadoes last month.

The tornadoes that hit the U.S. Midwest and Southeast during the last week of April resulted in as much as $6 billion in insured losses, according to a global risk modeling agency.

A jury recently found an Allentown, Pa.-based insurance broker liable for fraud after denying coverage to two Bristol Township, Pa., police officers injured on duty.

Geico, which already employs 3,000 people in its regional office in Virginia, is looking for more employees to support its national auto insurance operations.

A bill that would provide driver safety grants to states with graduated driver licensing (GDL) laws meeting certain minimum requirements was introduced to the U.S. Senate March 9.

Consumers in New York won nearly half of the internal appeals they filed against health insurers in 2009, according to the New York State Insurance Department.

A former AFLAC claims department employee is charged, along with an alleged accomplice, with fraudulently filing claims costing the insurer more than $1 million, according to WTVM-TV.

Two insurance contractors are struggling to receive their payments from the District of Columbia’s Office of Risk Management.

Suspected cases of insurance fraud, often by roofers and other contractors, after hail damage rose 136% from 2006 to 2009, according to a new report.