Small insurance agencies want direct access to local underwriters because they enable them to perform their job functions quickly and efficiently, a new study finds.

Malena Farrell, a 13-year employee at Raritan Valley Insurance Services in Flemington, N.J., was named the Outstand CSR of the Year in the state by the National Alliance for Insurance Education & Research.

Jennifer A. Tahaney of The Seltzer Group of Schuylkill Haven, Pa., was recently named the 2010 National Customer Service Representative of the Year by the National Association of Professional Insurance Agents (PIA).

Designed as a one-stop online source to support agents’ full training and development needs, Ohio Casualty has introduced its new Agent Learning Center for appointed agencies.

Central PA I Day is scheduled for Thursday, April 1, at the Radisson Penn Harris Hotel & Convention Center in Camp Hill, Pa.

As we begin another year, it’s a good time to reflect on what you need to do to be more successful and to reduce the likelihood of an errors and omissions claim being presented against your agency.