USAA beat State Farm in the “good” customer service category in a new ranking of insurers, according to the Temkin Group.

A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with the second time to a dial tone. When she called back, the first live person she connected with got an earful of her frustration about what had transpired and how poor the customer service was.

Insurers must be quick and fair throughout the claims process, communicating more with customers, to improve people’s satisfaction when making an auto insurance claim, a new study says.

Insurance carriers need to improve if service fundamentals by “proactively” offer advice and provide customized options to employers if they are to increase employer satisfaction with health insurance plans, a new study suggests.

The insurance industry scored among the lowest sectors in a customer satisfaction survey of service providers, with customers saying they want more personalized attention.

The Kaiser Foundation Health Plan ranked highest for the third straight year in an annual survey of member satisfaction in the Maryland-Washington, D.C.,-Virginia region.

Independent Health Association ranked highest in member satisfaction with health plans in the New York-New Jersey region for a second consecutive year, according to an annual survey.

Blue Cross Blue Shield of North Carolina ranked second best in a survey of customer satisfaction among South Atlantic region health plans.

UPMC Health Plan ranks highest among members for their satisfaction with their health plans in Pennsylvania, a state where member satisfaction overall exceeds the national average significantly, according to an annual survey.

For the third consecutive year, Erie Insurance has finished first in customer satisfaction among auto insurance shoppers in a study by J.D. Power and Associates.