Insurers must be quick and fair throughout the claims process, communicating more with customers, to improve people’s satisfaction when making an auto insurance claim, a new study says.

Insurance carriers need to improve if service fundamentals by “proactively” offer advice and provide customized options to employers if they are to increase employer satisfaction with health insurance plans, a new study suggests.

The insurance industry scored among the lowest sectors in a customer satisfaction survey of service providers, with customers saying they want more personalized attention.

The Kaiser Foundation Health Plan ranked highest for the third straight year in an annual survey of member satisfaction in the Maryland-Washington, D.C.,-Virginia region.

Independent Health Association ranked highest in member satisfaction with health plans in the New York-New Jersey region for a second consecutive year, according to an annual survey.

Blue Cross Blue Shield of North Carolina ranked second best in a survey of customer satisfaction among South Atlantic region health plans.

UPMC Health Plan ranks highest among members for their satisfaction with their health plans in Pennsylvania, a state where member satisfaction overall exceeds the national average significantly, according to an annual survey.

For the third consecutive year, Erie Insurance has finished first in customer satisfaction among auto insurance shoppers in a study by J.D. Power and Associates.

With the recent discovery of 732 violations of California claims handling laws against Anthem Blue Cross, the insurer’s parent company says it is taking the matter “very seriously” and will address all the issues identified by regulators.

If the Financial Industry Regulatory Authority (FINRA) has its way, the public will know a lot more about current and former securities brokers at the click of a computer mouse.