A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with the second time to a dial tone. When she called back, the first live person she connected with got an earful of her frustration about what had transpired and how poor the customer service was.

The parent company of Delta Dental of Virginia formed two private, for-profit specialty companies to develop and market technologies and customer service programs.

In today’s highly competitive business climate, most successful companies are finding new and creative ways to win business. By building customer-centric business plans and increasing their commitment to company-wide execution, they’ve managed to succeed in a turbulent economy.

Some health insurance agents and brokers, responding to cuts to their commissions because of health reform, have cut the services they provide their clients or stopped selling coverage to individuals, according to a new survey.

Insurance agents and financial service professionals hold an equal number of client meetings in their own offices as in the client’s office, according to the latest IFAwebnews.com poll.

A Tampa, Fla.-based insurance nonprofit says it “enhances” customer service and saves more than $700 million in litigation costs annually for the property-casualty insurance industry by resolving insurance claims disputes through arbitration.

Loyalty, compared to any other adjective or adverb you can come up with, is the best way to approach selling your potential clients for immediate and long-term results. Here is the first example of loyalty in a known commodity, selling gas at a gas station. Can you use this example in all selling situations?

The Professional Insurance Agents of Connecticut, New Hampshire, New Jersey and New York State have begun their annual Company Performance Surveys, gauging insurance producers’ views of the companies they represent.

After more than a year of debate, Washington, D.C., has put its punctuation mark on federal health reform, but for many agents’ groups, it appears to be less of a period and more of a question mark.

High Point Auto Insurance, one of the largest auto insurance carriers in New Jersey, has selected a document automation product from Top Down Systems Corp. to help streamline its customer correspondence process.