While overall customer service by insurance providers is remaining steady this year versus last, a new study shows the industry is performing well in phone customer service, but lagging in web customer experience.

A division of United Health Group is realigning some of its Medicare Advantage telephone sales functions in Florida, meaning the loss of 191 telesales positions March 31. Employees were told earlier this month.

From its main office in Harrisburg, the staff of the Pennsylvania Insurance Department helps state residents navigate the industry’s ins and outs. But online, the department provides access to thousands more both inside and outside of the state’s borders.

In The Wizard of Oz, the title character is beloved and revered by all the people in that magical land over the rainbow. Yet when you look at it from …  Read →