Wilkes-Barre, Pa.-based Blue Cross of Northeastern Pennsylvania has announced a partnership with a Massachusetts company to improve its member services call center.
The insurer said it selected Wakefield, Mass.-based Panviva’s SupportPoint … Read →
See more: Blue Cross of Northeastern Pennsylvania, call center, David Frenkel, Ed Fennell, Massachusetts, Panviva, partnership, SupportPoint, technology
As a direct result of the Patient Protection and Affordable Care Act (PPACA) – also known as ObamaCare – health insurance agent and broker commissions have been slashed by as much as 50%. Agencies have been forced to lay off employees, limit products and services, shift to other lines, and have seen significant drops in compensation.

