While overall customer service by insurance providers is remaining steady this year versus last, a new study shows the industry is performing well in phone customer service, but lagging in web customer experience.

Mention email marketing to fellow insurance professionals and you may find that many are still hesitant to move away from their tried-and-true snail mail methods. Others, however, are rapidly discovering that email marketing is just about one of the most effective means of generating business.

A California man was arrested for allegedly attempting to extort $200,000 from a New York-based life insurance company by threatening to send false statements about the company in emails to customers and insurance agents through a spam email campaign.

Financial service professionals typically receive more than 100 communications from the firms they work with, according to new survey.

A registered representative from Hamilton Square, N.J., was barred from associating with any FINRA members for making improper private securities transactions.

A new survey shows that individuals want to communicate with health insurers and physicians through electronic means for advice on improving health conditions and coordinating better health care with providers.

The …  Read →

An email found its way into my Inbox from an insurance agent who apparently is out of the office and has set up an auto-response for clients who email. Here’s …  Read →