The brain drain in the insurance industry is continuing, as a new survey shows company executives fear their ability to replace experienced underwriters who retire.
While overall customer service by insurance providers is remaining steady this year versus last, a new study shows the industry is performing well in phone customer service, but lagging in web customer experience.
Insurance plans that encourage members to obtain care from doctors who keep medical costs lower are relying on unreliable estimates of doctors’ performance, which in turn could eliminate the anticipated savings, according to a new study.
America’s middle class suffered big losses in health insurance coverage between 2000 and 2008, with coverage to 3 million people in the group disappearing, a new report indicates.
About 40% of employees in a recent study indicate that they enrolled in their benefits through Web-based technology only, an increase from the 12% who used online enrollment five years ago.
As an insurance agent for the past 15 years, I have never been more satisfied with my job of helping our seniors maneuver through the enrollment process of Medicare.