In an era of shrinking coffers, government seldom thinks like business: trim expenses. It seems that every government “service” is essential. So it should come as no surprise that the answer is to increase revenues by raising tax rates or instituting additional taxes, a luxury that businesses do not have.
Delaware Insurance Commissioner Karen Weldin Stewart defended staffing the state’s new captive insurance bureau without requesting bids or conducting a formal search before a joint legislative panel.
While overall customer service by insurance providers is remaining steady this year versus last, a new study shows the industry is performing well in phone customer service, but lagging in web customer experience.
Delaware’s insurance commissioner is lauding her state’s efforts to add eight new captive insurers in the last six months of 2009, resulting in a 20% increase in the number of captives from a year earlier.
As a direct result of the Patient Protection and Affordable Care Act (PPACA) – also known as ObamaCare – health insurance agent and broker commissions have been slashed by as much as 50%. Agencies have been forced to lay off employees, limit products and services, shift to other lines, and have seen significant drops in compensation.