A Florida body shop owner was charged with impersonating an insurance adjuster for three carriers at accident scenes to generate more business for his auto body shop, police say.

A Puerto Rican group denounced State Farm Insurance for using former Indiana Hoosier basketball coach Bobby Knight in its TV advertisements appearing during NCAA March Madness men’s college basketball tournament games.

USAA beat State Farm in the “good” customer service category in a new ranking of insurers, according to the Temkin Group.

A Red Rock, Ariz., man accused of posing as a lawyer in a $12,500 insurance scam was indicted on charges of fraud by an Arizona grand jury.

The U.S. Supreme Court refused to address a petition by an auto insurance company over a West Virginia ruling preventing it from retaining private medical records used against it in a civil suit.

Insurers must be quick and fair throughout the claims process, communicating more with customers, to improve people’s satisfaction when making an auto insurance claim, a new study says.

More than 100 felony charges have been filed against suspects allegedly involved in an elaborate, organized fraud ring operating in the San Francisco area that allegedly cost 11 insurance companies up to $500,000 in losses.

State Farm, the largest insurer in Texas, has told state regulators that it will raise homeowners rates in the state an average of 9.6% and impose a minimum 1% deductible on all policies, starting in December.

State Farm Insurance Cos. will begin to offer health insurance and other benefits to its employees’ legally recognized same-sex partners, starting June 1.

The North Carolina General Assembly is considering a bill that would allow insurance companies to charge rates based on the amount of miles the policyholder drives.